Privacy policy

Last updated: 20 December 2025

Privacy Policy 

Introduction

Petvibes Wellness Private Limited (hereinafter referred to as “Petverse”, “Company”, “Data Fiduciary”, “We”, “Us”, or “Our”) values and respects the privacy of its users. We are committed to collecting, using, and handling Your personal information with the highest level of care and responsibility.

Through this Privacy Policy (hereinafter referred to as the “Policy”), we hereby give notice about the types of Personal Data we collect, the manner in which such Personal Data is collected, and how the collected data is processed, stored, and protected.

For the purpose of this Policy, the terms “You”, “Your”, “User”, or “Data Principal” refer to any individual whose Personal Data is collected or processed by the Company.

Information We Collect

We collect personal information such as:

Name, email address, shipping address, payment information, and phone number when you make a purchase or create an account.

Non-personal information such as browser type, IP address, and usage data to improve our website.

How We collect Your data

We collect personal data from various sources, including information you provide directly, data collected automatically, and information from trusted third parties.

This may include details such as your name, contact information, purchase activity, and technical data (e.g., IP address and device information) collected through cookies and similar technologies. We may also receive data from partners and platforms to improve our services and marketing.

Sensitive personal data, where collected, is processed only with your explicit consent.

How We Use Your Information

Your information is used to:

  • Process orders and provide customer support.

  • Improve our products, services, and website functionality.

  • Send marketing emails (with your consent).

  • No data is shared with third parties unless necessary for order fulfillment (e.g., shipping providers).

  • Payment details are processed via secure gateways, and no financial information is stored.

Use of Information for Marketing and Promotional Purposes

We may use certain non-sensitive information shared by users, such as first name, city, reviews, ratings, testimonials, and feedback, for marketing and promotional purposes. This may include use across our website, social media platforms, emails, advertisements, and other communication channels.

We do not publicly display or share sensitive personal information such as phone numbers, email addresses, addresses, or payment details.

User-Generated Content and Media

Users may voluntarily share reviews, testimonials, photographs, videos, or other content related to our products (“User-Generated Content”). Where users choose to share such content, we may use it for marketing and promotional purposes across our platforms. By sharing such information, the User represents and warrants that such content does not and shall not breach or infringe any third party’s rights, including their information, intellectual property, or personal data, and does not infringe the Company’s intellectual property rights. The User shall be solely responsible for all User-Generated Content submitted or shared. Users may request that we stop using such content for future promotions by contacting us via email. This will not affect content already published prior to the request.

Data Protection

We use a variety of security measures, including encryption and secure servers, to protect your personal data. We do not share your information with third parties unless required by law or necessary to process transactions.

Cookies

We use cookies to personalize your experience and track website traffic. You can manage cookie settings through your browser.

Your Rights

You have the right to access, modify, or delete your personal data. You can also opt out of marketing communications by contacting us at support@petverse.in